Learn how to apply IT helpdesk best practices and tips to facilitate positive IT experiences.

Learn how to respond to IT inquiries and complaints over the telephone.

Learn how to respond to IT inquiries and complaints over email, live chat and via social media.

Learn about simple and complex technical instructions, and how to give advice to resolve a problem with a product or piece of equipment.

Learn how to write and understand meeting agendas, extract key details from discussions, provide work updates and take notes on a variety of topics.

Understand the main points of a work-related presentation, learn how to extract key details from presentations and receive tips to give a better presentation.