EnM-24/7 Business English Kurs
JETZT DEMO ANFORDERN

COURSE OVERVIEW

English for Customer Service

In this course, learners will receive an overview of industry best practices as well as real-life examples of customer service through specific channels, including telephone, email, live chat and social media.

English for Customer Service

No matter where your organization is located, it’s essential that your customer service representatives are fully equipped to confidently support English-speaking customers around the world.

Nutzen Sie EnM-24/7 Englischkurse Online für Ihr Unternehmen und Ihre Mitarbeiter.

JETZT DEMO ANFORDERN

Nutzen Sie EnM-24/7 Englischkurse Online für Ihr Unternehmen und Ihre Mitarbeiter.

SYLLABUS

Learn tips on how to facilitate positive customer service experiences.

Learn how to deliver excellent customer service via the telephone.

Learn how to offer exceptional customer support over email, and through chat and social media outlets.

Learn how to understand and troubleshoot technical issues.

Learn how manage a meeting from start to finish, including creating an agenda and giving updates to team members.

Learn tips on how to best prepare for presentations, and how to begin and end presentations effectively.

JETZT DEMO ANFORDERN

Courses on any subject are available

We are constantly adding new courses to help learners with their career-specific English skills, and can easily include new ones to meet the particular needs of your learners.

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